🚨 BREAKING NEWS: Customer in Hyderabad Alleges Unfair Return Rejection by AJIO
Today, we bring to light a concerning incident involving a customer from Hyderabad that raises serious questions about customer service practices and return policies.
The customer, Papri Roy, a resident of Kondapur, Hyderabad, recently shared her experience after ordering a dress through the AJIO mobile application. According to her statement, the product listing clearly mentioned a 10-day return policy, which influenced her decision to place the order.
After approximately 5–6 days, the product was delivered. However, upon trying the dress, the customer found that the size did not fit properly. As per the policy mentioned, she proceeded to initiate a return request through the AJIO app.
❗ Return Request Repeatedly Declined
Shockingly, the return request was automatically declined shortly after being raised. The customer made multiple attempts to:
• Contact AJIO customer care via phone
• Reach out through the in-app chat support
• Re-initiate the return request
Despite repeated efforts, no proper response was received from the support team, and every return attempt failed.
📦 Missing Product Tag Issue
The situation became more complicated when the delivery executive arrived for pickup. Upon inspection, it was noted that the product did not have a tag attached.
The customer clearly stated that:
The product was delivered without any tag or sticker.
Due to this, the pickup could not be completed, as the system did not accept the return request without a tag. Even the delivery executive was unable to process the return from his end.
⚠️ Major Concern Raised
This raises a critical concern:
• The company claims a 10-day return policy
• But rejects returns citing conditions that were not fulfilled at the time of delivery itself
📰 Journalist Investigation
As a journalist, I personally met the customer in Kondapur, Hyderabad, and reviewed all the supporting evidence, including:
• Order details
• Return request screenshots
• Communication attempts
All evidences will be attached with this report for public awareness.
🚫 Allegation of Unfair Practices
Based on the customer’s experience, this incident highlights a potential case of unfair or misleading return practices. The policy displayed to customers does not seem to align with the actual execution.
📢 Public Appeal
This case may not be isolated. Many other customers could be facing similar issues without their voices being heard.
I urge the public to:
• Stay aware of such incidents
• Raise their voices against unfair practices
• Support customers seeking justice
