Jalpaiguri:

Several residents have expressed concerns regarding the functioning of certain public service offices, including issues related to vehicle documentation, licensing procedures, and access to government services.

According to citizens who spoke about their experiences, some applicants have reported difficulties in completing official procedures independently and have alleged that many people rely on private agents or intermediaries to navigate administrative processes. Concerns have also been raised about delays, lack of clear guidance, and challenges faced while accessing services.

Residents have urged the concerned authorities to review service delivery mechanisms, improve transparency, and ensure that citizens can access government services efficiently through official channels. They have also called for greater public awareness regarding online facilities and digital services available for vehicle registration, driving licences, and other administrative procedures.

No official statement has yet been issued regarding these concerns. Any allegations of misconduct or irregularities would require verification through appropriate administrative inquiries and due legal process.

Citizens have requested that authorities examine the issues raised and take necessary steps to improve public service delivery wherever required.