New Delhi: The Delhi government has approved a new legislation that establishes time-bound service delivery of public services as a legal right. The decision was made during a cabinet meeting chaired by Chief Minister Rekha Gupta on Tuesday. The new Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026, replaces the 2011 law and introduces a technology-driven framework aimed at enhancing accountability and easing citizens’ access to government services.

Under the Bill, every citizen in Delhi is entitled to receive notified government services within a fixed timeframe. The entire process will be digital, featuring an automatic escalation mechanism for delays. The legislation also proposes an independent grievance redressal system with the establishment of the Delhi Right to Service Commission and includes provisions for penalties to ensure accountability. Officials indicated the Bill will likely be introduced in the upcoming monsoon session of the Delhi Assembly for approval.